Framemakers Galleries and its representatives go out of their way to help you identify, source, secure and purchase art for your home or office. In line with the Sales of Goods Act 1979 we are happy to replace any work that is found not to be;
- as described
- fit for purpose
- of satisfactory quality
The Gallery must be contacted within seven days of the purchase of goods should you require to exercise these rights.
Please note that the gallery is under no legal obligation to provide you with a refund if;
- You change your mind about a painting
- You decide you do not like it
Naturally we will always try to work with you to appropriately remedy any situations arising from the later.
The foregoing does not affect your statutory rights as a consumer.
Naturally we aim to ensure that such a situation never arises. Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
Damaged or faulty items
We check very carefully all orders prior to despatch if a package should arrive damaged please inform us immediately and please keep the original packaging.